If people feel they are listened to, they are more likely to make suggestions, express doubts or speak up when they don't think an idea will work.Īmy Edmondson and others identify this as a state of psychological safety, a belief that the team is a safe place for risk taking. Establishes manager-employee trustĪ thoughtful listener asks questions to find out more, seeks clarification of what is being said, and encourages the speaker to share their perspective. Because when managers listen better, they learn to recognize what it is that their employees really want from the team, from their work, and where they’re struggling and need more support. Enhances team wellbeingĪctive listening enables managers to provide better support for team members and their well-being. In fact, awareness is power when it comes managing team dynamics.īy getting to know their team members and encouraging them to open up, your managers will be in a far better position to shine a light on where the team needs more support in developing certain team habits. When leaders listen to understand, rather than listen to hear, they get a much deeper understanding of what is going on in the team. Enables a more thorough team health check Teach your managers how to do this and help your leaders develop and manage their hybrid teams better. And one of those skills is the ability to actively listen. If your workforce has a hybrid work model, managing hybrid teams requires a more specialist skillset. Benefits of active listeningīefore we dive into how you can help your managers perfect their active listening skills, let’s take a quick look at why active listening is such a critical coaching skill. Nor are they distracted, thinking about something else while the person is talking. They aren't simply waiting for their turn to talk, or thinking about what they're going to say next. They'll pay attention to the speaker's body language for clues, respond when appropriate, and reflect on it after. It relies on the listener-in this case the manager-being actively engaged in the conversation, and not just a passive participant.Īctive listeners won't simply hear what is being said, they'll understand what is being spoken. What is meant by active listening?īy definition, active listening means listening with all senses. In fact, we'll explore what is meant by active listening, the benefits of developing your managers listening skills, and we'll also share tips, techniques, and examples to help get them started.īut first. So, what can you do to support them? More specifically, what can you do to enable them to become better, more considerate managers for their team members- the next generation of leaders? That is, they don’t just listen to hear what is being said, they use a variety of skills to understand the context of what is being spoken.īut perfecting this skill takes time and practice. High performing teams are managed by leaders who practice active listening. "Leaders who do not listen will eventually be surrounded by people who have nothing significant to say." - Andy Stanley, pastor and leadership expert
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